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Frequently Asked Questions
Q: What is the waterproof certification level?
Can i wear it into water when i swim?
A: Yes, this model is ]IP68 certified, a professional waterproof standard, it works up to 2 meters in water. However, it does not support the brewing hot water, hot baths, and water vapor. Please avoid using and storing the device at the place of high temperature & high humidity.
Q: What sports modes does it support?
A: It supports recording swimming, running, cycling, climbing, and walking.
Q: Can it record the trajectory while i am running outdoor without a mobile phone ?
A: Of course it can, this model has an independent GPS module which supports recording GPS trajectory independently, no need to rely on mobile phones. When you finish, you can sync the path with the app.
(APP Name: Hplus Watch)
Q: Can it record my real-time heart rate when i do sports? Will it alert me when my heart rate is out of alert value ?
A: Yes, this model support dynamic heart rate monitor and heart rate alert, you can set the maximum and minimum values of the heart rate, then it will alert you when your heart rate is out of set value.
Q: Will the notifications sync to this smart bracelet? What languages does it support?
A: Yes, and it supports English, Russian, Spanish, Polish, French, German, Italian, Czech, Portuguese, Japanese, Korean, Chinese, etc.
Q: What to do if i do not want to receive call notifications and save battery power?
A: You can turn off the permissions of notification on the app or you can exit the app on your phone, this way you don’t connect the device to the app.
Q: How about the battery life?
A: About 6 hours for GPS sports, 5 days for common use, 20 days for standby time. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary. We recommend charging your device every few days to ensure that you’re always tracking.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.